Refund and Returns Policy
At TrendsHive, your satisfaction is our top priority
Returns and Refunds Policy:
- You have the right to cancel an order within 24 hours without giving a reason.
- The period for canceling an order is 24 hours from the date of receipt of the order.
- In order to exercise this cancellation right, you must inform us of the decision with a clear statement. You can inform us by email at email@example.com We will send the refund within 20 days from the date of receipt of the returned products. We will use a payment method which allows us to credit the order refund to the designated customer who will not be charged any refund fees. Sale items can also be refunded.
In order for the products to be eligible for return, please ensure that:
- The products have been purchased no more than 14 days ago
- The product is not used or damaged
- The products are in the original packaging
The following products cannot be returned:
- Products supplied according to specifications or customization indicated.
- Products supplied which by nature are non-returnable, such as products that perish quickly or expired.
- Products supplied which are not returnable for hygienic and sanitary reasons, opened after delivery.
- Products supplied which, after delivery, by nature, are inseparable from others.
- We reserve the right to refuse returns of products that do not meet the return conditions above at our sole discretion.
To initiate a refund, please contact us to receive a return authorization number.
Once we receive the returned items and confirm that they are in their original condition, we will process the refund. Please note that the refund process may take several days to complete, depending on your payment method.
If you received a defective or damaged item, please let us know as soon as possible so that we can assist you with a replacement or a refund. We apologize for any inconvenience and will do everything in our power to make it right.
Thank you for choosing TrendsHive
Contact us trough Email firstname.lastname@example.org